This Privacy Policy explains how Alabama HVAC Help may collect, use, and share information when homeowners visit the site, call for HVAC help, or interact with referral content.
Alabama HVAC Help is a referral service that helps connect homeowners with independent HVAC providers. We are not the contractor performing HVAC work.
We may collect information you provide directly, such as your name, phone number, general location, HVAC issue, preferred service type, and any message you choose to submit.
We may collect call-related information when you call a number shown on the site, including call time, call duration, caller number where available, dialed number, routing status, source information, and similar operational details.
We may collect website usage information, such as page views, landing page, referring page, device type, browser type, approximate location, and interaction with call links or forms.
We may collect tracking parameters included in URLs, such as source, platform, topic, content ID, landing page, campaign, or similar attribution fields.
We do not ask for sensitive personal information that is not needed for HVAC referral handling.
Information may be used to help route your request, connect you with a provider or call-routing partner, respond to inquiries, operate the site, review traffic quality, and maintain compliance records.
Information may also be used to understand which pages, service topics, videos, or traffic sources produce qualified homeowner calls.
We may use aggregated or de-identified information to improve page content, call flows, topic selection, and operational reporting.
We do not sell HVAC services ourselves and do not use your information to claim that Alabama HVAC Help is the contractor.
Alabama HVAC Help may use call tracking to measure source, topic, landing page, call status, duration, and related campaign performance. Calls may be tracked or recorded for quality, attribution, and compliance where allowed by law.
Call tracking may help determine whether a call was connected, qualified, rejected, duplicated, too short, or otherwise classified by a call platform or provider network.
Call information may be shared with call-routing partners, campaign platforms, or independent providers when needed to connect the call, confirm attribution, or review compliance. If a provider answers or returns your call, that provider may collect and use information under its own privacy practices.
Alabama HVAC Help may receive visitors from SEO, YouTube Shorts, TikTok, Instagram Reels, Facebook Reels, direct traffic, or other approved organic sources. We may use analytics, server logs, link tracking, UTM parameters, or similar tools to understand traffic source, page performance, and call outcomes.
Analytics and attribution data help us avoid misleading traffic practices and focus on useful HVAC help topics for Alabama homeowners. We do not use Google Business Profile traffic, fake business listings, or incentivized traffic as part of the intended launch model.
HVAC providers are independent third parties. We may share information with independent third parties such as HVAC providers, call-routing partners, campaign platforms, analytics providers, hosting providers, and compliance or operations vendors.
These parties may process information to operate call routing, provide requested follow-up, measure attribution, maintain security, or support legal and compliance needs. We are not responsible for the privacy practices of independent providers after you choose to speak with or hire them.
For privacy questions about Alabama HVAC Help, contact privacy@alabamahvachelp.com.
If you speak with or hire an independent provider, contact that provider directly for questions about its records, scheduling, estimates, invoices, warranties, or service terms.
This Privacy Policy may be updated as the website, call tracking, or provider routing setup changes.